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Service Agreement

This agreement sets the standard terms for services provided by On The Clock AI. A written proposal may add or change details for a specific project.

Last updated: September 30, 2026

Parties and scope

This agreement is between the client identified in an accepted proposal or order and On The Clock AI, operating as On The Clock AI. We will provide the services listed in that proposal, order, or selected plan.

Automation plans

  • Starter: $297 per month, plus a $300 setup fee, including 300 voice minutes per month.
  • Growth: $697 per month, plus a $750 setup fee, including 600 voice minutes per month.
  • Pro: $1,497 per month, plus a $1,000 setup fee, including 1,000 voice minutes per month. The client pays advertising platforms directly, and ad spend is never marked up.

Voice minutes above the monthly allowance are billed at $0.25 per minute.

Commitment and cancellation

Starter and Growth are month-to-month and may be canceled with 30 days’ written notice. Pro has a three-month initial commitment and then continues month-to-month with 30 days’ written notice. Either party may end the agreement according to these notice terms. Amounts already due remain payable through the effective end date.

Setup fees

Setup fees cover discovery, configuration, connection, testing, and launch preparation. Setup fees are non-refundable once work begins.

Websites and custom work

Template websites start at $1,500 and custom websites start at $3,000. Both include $99 per month hosting and care unless a written proposal says otherwise. Custom automation work receives a written fixed quote for approval before work starts.

Client responsibilities

The client must provide accurate and current business information, policies, pricing, hours, access, and other materials reasonably needed to perform the services. The client must review and approve scripts, call flows, messages, and key setup details before go-live and promptly report changes.

Calls, AI disclosure, and texting

Where required by applicable law, the AI greeting will disclose that the caller is interacting with AI and/or that the call may be recorded. Text messages will be sent only to people who contacted the client’s business or otherwise opted in. The parties will cooperate with applicable A2P 10DLC registration, TCPA requirements, consent rules, opt-out requests, and carrier policies.

Ownership and access

The client owns its data, business accounts, phone numbers, advertising accounts, and client-provided materials. The client authorizes us to access and use them only as needed to provide the services. Third-party platforms remain subject to their own terms and availability.

What we guarantee

We guarantee the following, and only the following:

  1. Live within 7 days, or your first month is free. Your system will be live within 7 days of the day we receive everything we need from you (completed intake form, business information, and access to your phone line and accounts). If we miss that date, your first monthly fee is waived. Setup fees are not affected. Texting features (like missed-call text-back) need the phone carriers to approve your business first. That usually takes 1–3 weeks, we start it on day one, and it isn't counted in the 7 days.
  2. Nothing goes live without your approval. We don't switch anything on until you've reviewed and approved your scripts and test calls.
  3. Month to month on Starter and Growth. No long-term contract; cancel with 30 days' notice. (Pro has a 3-month initial commitment.)

Beyond these guarantees, we don't promise any specific number of calls, leads, bookings, reviews, sales, or other business results, because those depend on your market and factors outside our control.

Payment and suspension

Fees are due according to the accepted proposal or invoice. We may pause services for overdue amounts, security concerns, unlawful use, missing approvals, or a material breach after reasonable notice when practical.

Limitation of liability

To the fullest extent allowed by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages. Our total liability arising from the services is capped at the fees the client paid us during the three months immediately before the event giving rise to the claim.

Governing law and changes

New Jersey law governs this agreement, without regard to conflict-of-law rules. Changes to a client’s scope, pricing, or these terms must be agreed in writing. If one provision is unenforceable, the remaining provisions continue in effect.

Contact

Notices and questions may be sent to info@ontheclockai.com.